Cancellation, Refund & Expiration Policy

Credit card is required to reserve appointments. Conveniently, appointments may be cancelled online, or by calling (830) 693-6000 at least 24 hours in advance. Late Cancellation and “No Show” fee equates to 50% of the cost of the appointment or $40, whichever is less.

Prepaid services have an expiration date one year from the date of purchase. Services may be gifted and are non-refundable.

Gift cards are non-refundable and may not be redeemed for cash.

On class passes, expiration dates cannot be extended for travel or lack of use. Extensions may be permitted due to serious illness and must be requested in writing before the expiration date.